We know that you will be pleased with your purchases from Newbeans.co.uk. However there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items were damaged in transit we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt it is best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival you have 3 calendar days in which to inform us of the fault (please note that for our business customers this is 2 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and, if a returned item is found not to be faulty by our technicians, we will return the item to you and in such an instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)
Open-Box Items (Used)
Please note that our open-box (used) stock is sold with 90 calendar days warranty only and therefore any claims under the warranty after 90 days of receipt will not be accepted. Any other stock will have the guarantee period noted
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 7 calendar days to do so, at your own expense. Once the item is received at NEWBEANS.CO.UK designated returns point, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to @ work customers or our Business customers)
Need to return an item?
You can request a return by emailing your order number to: firstname.lastname@example.org